Refund & Cancellation Policy

Last updated: 7/18/2025

Introduction

This Cancellations, Returns, and Refunds Policy ("Policy") outlines the terms under which customers ("You" or "User" or “Buyer”) may cancel orders and receive refunds from [Your Company Name] ("We," "Us," or "Our") through our website [www.jumbowafers.com] ("Website"). By placing an order on our Website, You agree to the terms outlined in this Policy.

Definitions

Order: A request by You to purchase food or beverages from the Website.

Cancellation: The act of nullifying an Order within the specified time frame.

Return: Not applicable due to food safety and hygiene concerns.

Refund: The reimbursement of the amount paid by You for an order, subject to the terms of this Policy.

Dispatch: The point at which the order has been prepared and handed over for delivery.

Cancellation Policy

Cancellation Window: You may cancel your order within 60 minutes of placing it, provided it has not yet been dispatched. After dispatch, cancellations are not permitted.

Cancellation Process: To cancel an order:

  1. Visit the "My Account > My Orders" section on [www.jumbowafers.com].
  2. Click the "Cancel" button next to the order.
  3. Select the reason for cancellation.
  4. Confirm the cancellation.

Return Policy

No Returns Accepted: Due to the perishable nature of food and to ensure safety and hygiene, returns are not accepted once an order has been dispatched.

Exceptions: If you receive an order that is:

  • Incorrect (wrong items delivered),
  • Damaged or spilled,
  • Not delivered at all,

You may raise a complaint within 2 hours of delivery via the Help Center or by contacting our support team.

Refund Policy

Eligible Refunds:

  • Orders cancelled within the allowed time.
  • Orders not delivered.
  • Orders with verified issues (e.g., wrong or damaged items).

Refund Process:

  • Refunds will be processed to the original payment method within 5–7 business days after verification.
  • In some cases, refunds may be issued as store credit or discount coupons, based on your preference.

Replacement Policy

No Replacements: Due to the nature of food items, we do not offer replacements. If there is an issue with your order, please contact support for resolution.

Amendments

We reserve the right to amend this Policy at any time without prior notice. Any changes will be posted on the Website. Continued use of the Website after changes constitutes acceptance of the revised Policy.

Contact Information

If you have any questions or concerns, please contact our customer support team: [email protected]
📞 +91-8347674660